Hair Industry & Challenges

2
Why does it feel so hard to keep staff right now?

Turnover in the salon industry is close to 40% a year. Apprentices drop out, stylists burn out, and competition is tough. Without recognition, growth, and clear communication, staff leave for better experiences.
👉 How gellibn helps: you can set clear benchmarks, give instant feedback, and recognise wins daily — so staff feel supported and want to stay longer.

What are the biggest challenges salon owners face?
  • Service consistency when staff change
  • Communication breakdowns
  • Low morale
  • Burnout from heavy workload
  • Recruitment & retention issues
  • Lack of performance tracking

👉 How gellibn helps: it brings all your communication, recognition, and performance tools into one app, making it easier to manage your team and reduce stress.

Retention & Recruitment

4
Why do apprentices and stylists leave so often?

Apprentices leave without clear milestones, growth path or recognition. Stylists leave when they don’t feel valued, supported, or see growth opportunities or achievements.
👉 How gellibn helps: apprentices can follow guided learning paths, team mehit milestones, and get recognised — while owners can track their progress in real time.

How can I make my salon a place people want to stay?

Offer competitive pay, regular recognition, structured onboarding, (so that they have clarity in your business) growth opportunities, and foster a positive, open culture.
👉 How gellibn helps: with tools for onboarding, feedback, and recognition, it makes creating that positive environment much simpler. And soon, with its AI features it will it will act like a coach for everyone in the salon. The AI assistant will guide stylists with instant support in the areas they need help most, while also backing up the salon owner. That means less pressure on the salonn owner, and more consistent support for the whole team.

What steps can I take to attract and keep good stylists?
  • Partner with beauty schools
  • Provide mentorship
  • Hire for character and fit
  • Recognise regularly
  • Build a strong reputation as an employer

👉 How gellibn helps: by giving staff clear goals and daily recognition, you build the reputation of a supportive, modern employer.

What recruitment tips work best?

Build relationships with schools, hire for culture fit, and use structured screening like interviews and skill tests.
👉 How gellibn helps: when you onboard new hires into gellibn, they immediately see expectations, goals, and recognition — giving them a strong start.

Communication & Culture

3
How do I set clear expectations without nagging?

Articulate your expectations clearly from the start. Use the skills section of gellibn or upload job descriptions, benchmarks, and regular guided feedback. This creates clarity as part of daily culture instead of one-off corrections.
👉 How gellibn helps: upload job roles and skills, track progress, and send guided feedback in-app.

What’s the best way to run team meetings & feedback?
  • Daily briefings (5 min wins/goals)
  • End-of-day wrap-ups
  • Weekly reviews
  • Monthly check-ins

👉 How gellibn helps: your Message Centre lets you run digital huddles, share notes, and record feedback so nothing gets lost.

How do I build a positive culture with little time?

Culture comes from small daily actions — recognition, open communication, involving staff in choices, and showing appreciation.
👉 How gellibn helps: makes it easy to drop a quick recognition, poll, or update that shows staff they’re valued without taking extra time.

Motivation & Morale

3
What works to motivate staff besides pay?

Recognition, professional development, and involvement. Staff want to feel seen and know they’re growing.
👉 How gellibn helps: offers a Recognition Centre and skill benchmarks so motivation is visible and constant.

How can I show recognition that matters?

Be specific and visible. Swap “good job” for what they did well. Use shout-outs, boards, and peer nominations.
👉 How gellibn helps: shout-outs can be shared instantly with the team, boosting morale in the moment.

How do I keep staff motivated if I’m stretched thin?

Use small actions: daily shout-outs, involve staff in salon decisions, show visible growth with micro-goals.
👉 How gellibn helps: automates recognition reminders and keeps progress visible without adding to your workload.

Burnout & Stress

2
How do I stop my team from burning out?
  • Keep rosters realistic
  • Check in regularly
  • Encourage self-care
  • Have crisis protocols
  • Share responsibilities

👉 How gellibn helps: lets you check in with staff easily, spread tasks with shared to-do lists, and keep goals realistic through benchmarks.

What are the early signs of burnout?
  • Drop in service quality
  • Increased sick days or lateness
  • Fatigue or disengagement
  • More conflicts

👉 How gellibn helps: provides a central place for feedback and recognition so you can spot disengagement early.

Performance & Growth

3
What should I track to know performance?
  • Rebooking %
  • Retail per guest
  • Client reviews
  • New guests
  • Productivity per stylist

👉 How gellibn helps: use it to ntrack KPIs so you can coach from live dashboards.

How can I coach staff without being critical?

Make feedback regular, specific, and supportive. Share numbers privately, celebrate wins publicly, and set small goals.
👉 How gellibn helps: the Feedback Centre lets you send private coaching notes while also showing team-wide wins.

What’s a simple way to measure & celebrate progress?

Use visible dashboards or benchmarks, celebrate improvements in huddles, and share client compliments often.
👉 How gellibn helps: makes progress visible to the team and encourages daily celebration of small wins.

Quick Wins & Outcomes

2
What are some quick wins I can try this month?
  • Daily briefings & wrap-ups
  • Apprentice ladders with milestones
  • Visible recognition board
  • Track 3 simple KPIs
  • 10-minute weekly huddle
  • Encourage one skill share per week
  • Say “thank you” every day

👉 How gellibn helps: combines huddles, recognition, and KPI tracking in one simple app so you don’t need multiple systems.

What results can I expect if I put these into practice?
  • 30–50% reduction in turnover
  • Better service consistency
  • Improved morale
  • Higher profitability
  • Sustainable long-term growth

👉 How gellibn helps: brings clarity, recognition, communication, and growth tracking into one place, taking pressure off salon owners and building salons staff love.

Need more support?

Make it simple — and build the salon everyone wants to work for.

What would you like to do next?