Privacy Policy – gellibn

Last updated: 23rd of May 2025

Fronis Investments Pty Ltd trading as gellibn ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR).

Quick Summary

We collect personal information to help you use our platform, communicate with us, improve our services, and comply with legal obligations. We do not sell your data. You’re always in control – you can access, correct, or delete your information.

If you’re based in the European Union, please see Section 16 for specific rights under the GDPR.

1. What This Policy Covers

This policy applies to:

  • Our website www.gellibn.com,

  • Our mobile and web applications,

  • Any services we provide directly to you,

  • Data we collect through interactions with you (including marketing, sales, or support).

By using our services, you consent to the collection and use of your personal information as outlined here.

We may update this policy from time to time. If changes are significant, we will notify you via your account or by email. The most recent version will always be available on our website.

2. What Personal Information We Collect and Why

We only collect information we need to provide services to you. This may include:

A. General User Information

  • Name, email, phone, business name

  • Login details (username and password)

  • Payment information (e.g. credit card, billing address)

  • Information you submit through contact forms or surveys

Why: To set up your account, provide services, process payments, and respond to enquiries.

B. Marketing

  • Email address, preferences, engagement with our website and social media

Why: To send updates, newsletters, offers, or run surveys. You can opt out at any time.

C. Employees of Our Customers

  • Names, roles, shift and performance data, feedback, contact details

Why: To enable our customers (your employer) to manage their teams using gellibn.

D. HR Information (applicants or employees of gellibn)

  • Contact details, CV, tax and payroll info, background check info

Why: For hiring, employment, or onboarding purposes.

3. How We Collect Personal Information

We collect information:

  • Directly from you via forms, phone, email or face-to-face conversations

  • From your use of our platform or website (including cookies/IP address)

  • From third parties you’ve authorised (e.g., integrations)

  • From public sources or references (where relevant)

We’ll always try to let you know when we’ve collected your info from somewhere else.

4. How We Use Your Personal Information

We use your information to:

  • Provide you with Gellibn services

  • Respond to support requests and enquiries

  • Process payments and administer your account

  • Improve and develop our platform

  • Send you updates (if you’ve agreed)

  • Benchmark or analyse usage in aggregate (non-identifiable) form

We do not sell your information.

5. Disclosing Your Information

We only share your data with:

  • Service providers (e.g., cloud storage, email services, IT support)

  • Payment processors

  • Your advisors or integrations (if authorised)

  • Regulators, law enforcement, or government bodies if required by law

  • Buyers if we sell part or all of our business

  • Data processors operating under strict data protection terms

In all cases, we ensure data is transferred securely and used only for the necessary purpose.

6. Sensitive Information

We may collect sensitive information (e.g., health, ethnicity) only where:

  • You or your employee consent to provide it

  • It is necessary to provide services or meet legal requirements

We do not use sensitive information for marketing.

7. Direct Marketing

You can opt in or out of receiving promotional communications from us at any time. If you’ve opted in but change your mind, you’ll find an “unsubscribe” link at the bottom of each email.

8. Credit Information

We may collect credit-related information if you receive services from us on extended payment terms. For details, refer to our Credit Reporting Policy (available upon request).

9. Anonymity and Pseudonymity

Where possible, you can interact with us anonymously or using a pseudonym. However, for most services, we’ll need your real identity.

10. Cross-Border Transfers

Some personal information may be transferred and stored overseas, including in:

  • Ireland, Estonia, Netherlands, Philippines, UK, USA, or other countries

We use reputable services and ensure appropriate safeguards (e.g. Standard Contractual Clauses) are in place.

By using our services, you consent to such transfers.

11. Keeping Your Information Accurate

Please notify us of any changes so we can keep your records up-to-date. You can contact us at support@gellibn.com.

12. How We Protect Your Information

We take reasonable steps to protect your data through:

  • Encryption and secure storage

  • Access controls and internal protocols

  • Regular data backups and reviews

However, no system is completely secure. Please keep your login credentials safe.

13. Access and Correction

You have the right to:

  • Request a copy of your personal data

  • Ask us to correct incorrect or outdated data

To make a request, contact us via support@gellibn.com. We may charge a small fee in limited circumstances.

14. Retention

We keep personal data for at least 7 years from your last account activity (or the latest use under your subscription) for legal and audit purposes.

15. Complaints

If you have concerns about how your data is handled:

  1. Contact us at support@gellibn.com

  2. We will acknowledge and aim to resolve your complaint promptly

  3. You can also lodge a complaint with the OAIC (Australia) or your relevant privacy authority

16. GDPR Rights (for EU Users)

If you are in the EU, you have rights under the GDPR:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Data portability

  • Lodge a complaint with a supervisory authority

gellibn acts as a processor for customers and a controller for its own employees.

To exercise your rights, contact us or your employer (if they provided your data).

17. Changes to This Policy

We may change this Privacy Policy from time to time. You will always find the latest version on our website. If the changes are significant, we’ll notify you via email or your account.

By continuing to use our platform, you accept the terms of this Privacy Policy.

Contact Us
The Fronis Investments Pty Ltd TA gellibn
39 Furlong Street, Broadbeach Waters QLD 4218, Australia
Email: support@gellibn.com